This Indiana Clinic Has Patient-Care Stats Worth Bragging About

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Health care — and the way a lot it prices — is horrifying. But you’re not alone with these things, and information is energy. “An Arm and a Leg” is a podcast about these points, and its second season is co-produced by KHN.

When I visited Dr. James Gingerich, he launched into among the nerdiest bragging I’ve ever heard.

We had been chatting in entrance of his stand-up desk at Maple City Health Care Center, the clinic he based and runs in Goshen, Ind.

“Here’s our data,” he mentioned, and began clicking by way of a set of preventive care benchmarks.

His graphs evaluate Maple City’s efficiency to that of different clinics throughout the state — clinics like his that get federal funds.

Maple City is a federally certified well being heart — a designation for community-based clinics in underserved areas that take all sufferers no matter capability to pay.

The different clinics are getting their butts kicked.

Use Our Content This story could be republished without cost (details). Federal objectives say 80% of children must be absolutely vaccinated by age 2. “You can see we’re at 84%,” Gingerich mentioned. “The next highest in the state is 63. The average in the state is 27.”


“Yep.” He was simply getting began. “Next, cervical cancer screening …”

Federal objective: 93%. Maple City: 94%. “We’re the only one I know of in the entire Midwest that’s above 90,” he mentioned. “The next highest in the state is 68, and the average is 51. OK?”

Dr. James Gingerich, left, meets with members of his workers at Maple City Health Care Center in Goshen, Ind.(Chad Weaver for KHN)

On and on. Adult screenings for colon most cancers, breast most cancers, melancholy. Pediatric weight screening and dietary counseling.

“OK, next: diabetes control,” Gingerich mentioned. “Are you getting the concept right here? Measure after measure after measure.”


“We have relationships with patients, and so they trust us,” he mentioned.

The belief is earned, he mentioned, by assembly sufferers the place they’re. The clinic earns belief by being obtainable, structuring suppliers’ days so there’s all the time time to squeeze in an additional affected person, or three, or extra. It earns belief by being hyper-affordable: sustaining a sliding scale for charges, charging nothing for preventive screenings and dishing out prescription remedy on-site, for a flat $5 fee.

Gingerich mentioned belief can also be earned by listening fastidiously.

“There are very few things we do that are more important in primary care than to really listen carefully to patients’ stories,” he mentioned. “The rest is housekeeping. You have to take care of the housekeeping, but it’s only housekeeping.”

This is the payoff: “When that mom comes in with her kid who’s sick and she needs a pap smear, she’ll let us do the pap smear on the spur of the moment,” Gingerich mentioned.

Maple City in Goshen, Ind., is a federally certified well being heart — a designation for community-based clinics in underserved areas that take all sufferers no matter capability to pay.(Chad Weaver for KHN)

At 60, Gingerich is bespectacled and bearded, his hair combed again above the ears, principally salt, his eyebrows darkish and bushy. On the wall above his desk is an image from his highschool yearbook. Eighteen-year-old Gingerich is barely recognizable — with sandy hair drooping round his face, vaguely mushroom-styled.

But the concept for Maple City took form just a few years after that picture was taken, when Gingerich was an undergraduate at Goshen College, which is affiliated with the Mennonite Church USA.

Gingerich is the son of Mennonite missionaries. In school he lived in a Mennonite group within the low-income neighborhood the place his clinic now sits. He and the opposite Mennonites did “outreach projects.” Gingerich says he liked the relationships they constructed. And he noticed a necessity for higher well being care within the neighborhood.

Those experiences formed his life and profession.

“I really went to medical school, not because I wanted to be a doctor — I went to medical school because I wanted to do this project.”

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Goshen, often known as the Maple City, is a city of greater than 30,000 close to Indiana’s northern border with Michigan — with dozens of freight trains lumbering by way of on daily basis, tying up visitors.

For a long time Goshen was one of many Midwest’s many “sundown towns,” the place folks of colour had been warned to not linger after darkish. In newer a long time, the city renounced that heritage, together with with a proper metropolis council decision in 2015 acknowledging the disturbing historical past. And the city has develop into extra numerous. These days Goshen’s faculties are about half Latino, half white.

However, some tensions stay.

And now, bridging lingering divides is a part of how the clinic presents its mission. “People think of us as a medical organization. We’re not. We are fundamentally a peace and justice organization that happens to be engaged in our community through medical care.” That’s Gingerich quoting one of many heart’s board members — a sentiment he repeats to guests lots.

Leticia Inchauregui, a 52-year-old affected person with diabetes, is getting a checkup and renewing her insulin and different prescriptions. The physician’s go to and all her meds value $45 altogether.

She calls the middle “a huge blessing” and emphasizes “how important this place is to us as Latinos.”

“If it’s really good health care, it has to be a collaborative process, and that means that everybody has to be doing what they can,” says Dr. James Gingerich.(Chad Weaver for KHN)

She spoke in Spanish, and considered one of Maple City’s workers interpreters translated for me.

She mentioned that at different well being care suppliers, “if you don’t have insurance, no one wants to take care of you. Here, they don’t discriminate against anyone.”

The clinic has all the time provided heavy reductions to uninsured sufferers — together with undocumented immigrants who don’t qualify for Medicaid. But the clinic does cost a nominal quantity.

“If it’s really good health care, it has to be a collaborative process, and that means that everybody has to be doing what they can,” Gingerich mentioned.

An workplace go to is likely to be as little as $5.

However, the aftermath of the 2008 monetary disaster examined Maple City’s dedication to offering inexpensive care.

Goshen and close by Elkhart, Ind., had an enormous spike in unemployment. The space misplaced numerous jobs.

“All of a sudden, you had families that had no source of income anymore,” Gingerich mentioned.

“You had four or five families piling together into one house just to have a place to sleep, and one wage earner, maybe. In the midst of that, $5 for an office visit suddenly became prohibitive.”

Many sufferers stopped displaying up, and the workers was stymied.

At one workers assembly, Gingerich mentioned, somebody raised a query concerning the lacking sufferers: “‘If they don’t have money, what do they have?’ And the obvious answer was: time.”

So the clinic developed a brand new plan: Patients who couldn’t pay in money might volunteer for native nonprofits, for faculties — anyplace they appreciated — and earn $10 an hour in credit score towards their well being care payments.

It labored. “All of a sudden, we had these people who were coming back with these coupons and saying ‘Ahora puedo pagar!’ [Now I can pay!] — and getting re-engaged in care, and we knew immediately it was working.”

Financing the clinic’s work has taken loads of creativity, mentioned Maple City’s finance director, Karen Miller Rush.

“We’ve tried to squash our salary scale way down,” she mentioned, “so our providers are making a lot less than they would otherwise.”

Most docs at Maple City earn $125,000 a yr, which Gingerich estimates is 40% of what different native physicians make. To offset that disparity, docs working on the heart qualify for a federal pupil mortgage forgiveness program.

Karen Miller Rush is Maple City Health Care Center’s finance director.(Chad Weaver for KHN)

About 9 years in the past, the middle utilized to develop into a federally certified well being heart, and later acquired main federal grants for the primary time. “They had held off on that,” mentioned Miller Rush, “knowing that there were some hoops to jump through.”

The designation qualifies Maple City for particular funding — so the middle can provide low-cost pharmaceuticals and acquire greater Medicaid reimbursements than different suppliers.

Federal funds allowed the middle to double in measurement; it presently serves about 6,500 sufferers. But that additionally meant extra paperwork.

“When we doubled in size, I would say we probably quadrupled in the number of meetings we have,” Gingerich mentioned.

So, regardless of its successes, Gingerich mentioned he doesn’t intend Maple City clinic to get a lot larger.

“We’re probably getting to the limits of the size we can accommodate, with the kind of culture we’re trying to foster,” he mentioned.

Season 2 is a co-production of Kaiser Health News and Public Road Productions.

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